Privacy Policy

FAQ
 

Where do you deliver to? We deliver to any address in the UK mainland, as well as Worldwide. 
 
Are there any UK or international addresses where delivery might take longer? Yes, there are certain locations in the UK including, the Highlands, the Channel Islands. 
 
How will I know when my order has been sent? As soon as your order is despatched from our Warehouse you will be sent an email to confirm that it's on its way. 
Your item will usually be dispatched within 24 hours.  
 
Once my order has been dispatched when will I receive it? The estimated delivery time for UK orders is 2-3 working days for deliveries within the UK 
or 14-21 working days for deliveries overseas. Deliveries are made Monday to Friday 8am to 6pm excluding public holidays.

What do I do if I have not received my order? Should your order not arrive within the estimated time please contact us so that we can class the item as 'Lost In Post'
and investigate with the delivery company. Please remember that we cannot investigate any missing orders until 10 working days have passed for UK deliveries
and 21 working days for overseas deliveries.
 
What happens if I am not at home to accept my delivery? In the event that you have ordered a product which will not fit through your letterbox, 
and you are not in to take delivery, then the postal service will follow their usual procedure. For UK orders this usually means a card is left to notify you
of an attempted delivery and the item will be held at your local sorting office. For International orders please refer to your local postal company.
 
The product has arrived faulty / damaged, what should I do? We apologise for the inconvenience if we have delivered a faulty or damaged item. 
If the product you have ordered has arrived faulty or damaged, please contact us and instructions will be provided. Our recommended returns service
is Royal Mail 2nd Class Tracked.
 
I have been delivered the wrong product, what should I do? We apologise for the inconvenience if we have delivered the wrong item, 
please contact and instructions will be provided. Our recommended returns service is Royal Mail 2nd Class Tracked.
 
Am I able to change the delivery address? Yes, please contact us for further assistance
 
Do you deliver on Bank Holidays? Bank Holidays are not classed as working days so we don't include these in our estimated delivery times. 
In this instance you should expect delivery on the next working day.  
 
Terms

 

  The terms and conditions of LexiFashionUK are set out below. Please read through these carefully before placing your order.  

 
Our acceptance of your order will take place when we despatch the product to you, not before.  
 
We make every effort to deliver goods within the estimated timescales given, however delays are occasionally inevitable. 
We shall be under no liability for any delay or failure to deliver the products within the estimated timescales.
  
We are under no liability to accept claims for lost/delayed items in the post until 14 days have passed after despatch for items sent within U.K. 
It is the customers' responsibility to provide us with accurate address details so that we can deliver in accordance with this contract.
Claims for items lost/delayed will not be accepted if we have been provided with incorrect or inaccurate details. 
 
All claims for items not delivered must be made within 60 days of despatch. Once this time has expired we will not accept liability for lost parcels.  
 
All items are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible 
and either offer you an alternative product or a full refund. If we are unable to contact you in a reasonable amount of time we will cancel your order and refund you in full.  
 
We try to ensure that the prices quoted are correct and that all products are accurately described. However, orders will only be accepted 
if there are no material errors in the description or price of goods listed. If we discover an error in the price or description of goods that you have ordered,
we will inform you as soon as possible and give you the option of reconfirming your order based on the correct price or description, or cancelling it.
If we are unable to contact you, we will treat your order as cancelled and provide you with a full refund. 
 
All prices are inclusive of U.K. VAT, where applicable, at the standard rate for U.K. customers.